Frequently Asked Questions

You can book by contacting our team via phone, WhatsApp, email, or through our website. Once your travel requirements are confirmed, we will send your booking confirmation and payment details.

Yes. Our flight-inclusive packages are ATOL protected where applicable, giving you financial protection and peace of mind.

The required deposit varies depending on the package, airline, and departure date. Our team will advise you of the deposit amount when you make your booking.

We accept bank transfers, debit cards, and major credit cards. Please contact us for the latest payment options.

Cancellation charges depend on the airline, hotel, visa processing status, and the time remaining before departure. Please refer to our Refund & Cancellation Policy for full details.

The remaining balance must be paid before your travel documents are issued. Your payment schedule will be confirmed at the time of booking.

Yes. Once your booking is confirmed, you will receive a booking confirmation and payment receipt via email.

Yes. Changes may be possible depending on airline and hotel policies. Additional charges may apply.

Please contact us as soon as possible. We will explain any applicable cancellation charges and advise you of any available refunds in accordance with our terms and conditions.

Yes. Depending on the package you choose, experienced guides or group leaders may be available to assist you throughout your journey. Before departure, we also provide helpful guidance to ensure you understand the Umrah rituals and travel arrangements.

Yes. The Nusuk app is the official platform provided by the Saudi authorities and is recommended for Umrah pilgrims. It can be used to book Rawdah visits (where required), access pilgrimage services, and manage certain aspects of your journey.

The main steps of Umrah are:

Enter the state of Ihram at the designated Miqat.
Make the intention (Niyyah) for Umrah.
Recite the Talbiyah.
Perform Tawaf by walking around the Kaaba seven times.
Pray two Rak'ahs behind Maqam Ibrahim if possible.
Perform Sa'i by walking seven times between Safa and Marwah.
Men shave or trim their hair, while women trim a small portion of their hair.
Your Umrah is then complete.

Ihram is the sacred state entered before performing Umrah. Men wear two white unstitched cloths, while women wear modest Islamic clothing that fulfils the requirements of Islamic dress. Certain actions become prohibited while in the state of Ihram.

Pilgrims must enter the state of Ihram before crossing the designated Miqat. Depending on your travel itinerary, this may be before boarding your flight or during the flight before reaching Saudi Arabia. Our team will advise you on when and where to wear Ihram.

The rituals of Umrah generally take between two and four hours, depending on crowd levels, walking pace, and prayer times.

Yes. Many pilgrims choose to perform additional Umrah during their stay. You must re-enter Ihram from the appropriate Miqat, such as Masjid Aisha (Masjid at-Tan'eem), before performing another Umrah.

Common mistakes include:

Not learning the Umrah rituals beforehand.
Wearing uncomfortable footwear.
Carrying unnecessary luggage.
Forgetting to stay hydrated.
Ignoring the rules of Ihram.
Leaving important documents unsecured.
Trying to complete all activities too quickly without taking adequate rest.

Preparing in advance can make your pilgrimage more comfortable and spiritually rewarding.

Yes. Wheelchairs are available in Masjid al-Haram for elderly pilgrims and those with mobility difficulties. Electric carts are also available in designated areas for a fee, subject to availability.

Prepare both spiritually and practically before travelling. Learn the basic rituals of Umrah, pack light, stay patient, remain hydrated, and focus on worship rather than rushing through the pilgrimage. If you are unsure about any aspect of your journey, do not hesitate to ask our team for guidance before you travel.

We offer departures from most major UK airports, including London Heathrow, London Gatwick, Manchester, Birmingham, Glasgow, Edinburgh, Bristol, and others, subject to availability.

We work with reputable airlines such as Saudi Airline, British Airways, Qatar Airways, Emirates, Turkish Airlines, Etihad Airways, Gulf Air, Wizz Air, Pegasus Airlines, and others.

Direct flights usually take between 5 and 7 hours. Indirect flights vary depending on the stopover.

Yes. Direct and indirect flight options are available depending on your departure airport and travel dates.

Luggage allowances vary by airline. Your baggage allowance will be confirmed before your ticket is issued.

Yes. Seat selection is available with many airlines, although additional charges may apply.

Yes. Special meal requests can usually be arranged with the airline before departure.

Our team will assist you where possible and help coordinate any necessary changes to your itinerary.

Yes. We also offer flight-only bookings, subject to availability.

If your package includes airport transfers, your driver or representative will meet you upon arrival.

Yes. Private and shared airport transfers can be included depending on your package.

Our customer support team is available before, during, and after your journey. If your package includes local assistance, our representatives or trusted partners in Saudi Arabia will be available to help with accommodation, transport, and any travel-related concerns.

We recommend packing:

Ihram clothing (for men)
Comfortable modest clothing
Comfortable walking shoes or sandals
Unscented toiletries
Passport and travel documents
Medication and prescriptions
Prayer mat
Power bank and phone charger
Umbrella
Reusable water bottle
Sunglasses
Small backpack for the Haram

Pack light, as you'll be doing a lot of walking.

Yes. Mostly of our packages include private or shared transport between Makkah and Madinah. Transport arrangements depend on the package you choose and will be confirmed before your departure.

Yes. Most UK mobile phones work in Saudi Arabia if international roaming is activated by your mobile network. However, roaming charges can be expensive. Many pilgrims prefer purchasing a local Saudi SIM card or an eSIM for cheaper calls and internet access.

Yes. We strongly recommend purchasing comprehensive travel insurance before travelling. Travel insurance can provide protection against medical emergencies, cancellations, baggage loss, delays, and other unexpected events. Unless specifically stated, travel insurance is not included in our packages.

Vaccination requirements are determined by the Saudi authorities and may change from time to time. We recommend checking the latest travel health requirements before departure. Our team will be happy to advise you during the booking process.

Yes. The Nusuk app is the official platform provided by the Saudi authorities and is recommended for Umrah pilgrims. It can be used to book Rawdah visits (where required), access pilgrimage services, and manage certain aspects of your journey.

Visitors may be able to drive in Saudi Arabia using a valid UK driving licence for a limited period, subject to local regulations and rental company requirements. However, most Umrah pilgrims do not require a vehicle, as transport is generally arranged as part of their package.

The official currency is the Saudi Riyal (SAR). Credit and debit cards are widely accepted in hotels, shopping centres, and restaurants, although carrying some cash for small purchases is recommended.

Yes. Many pilgrims perform Umrah independently. However, first-time pilgrims often find it helpful to travel with a group or receive guidance beforehand. We provide useful information and support to help you prepare for your journey.

We offer hotels at various distances from Masjid al-Haram and Al-Masjid an-Nabawi, including properties within walking distance. It's mostly depending on your package.

Double, triple, quad, and family rooms are available depending on your chosen package.

Breakfast is included in many packages. Please check your package details before booking.

Most hotels provide complimentary Wi-Fi, although connection quality may vary.

Yes. We can request adjoining rooms, although they cannot always be guaranteed by the hotel.

Yes. We can recommend hotels close to the Haram with lifts and easy access for elderly pilgrims.

Yes. Room upgrades are subject to hotel availability and additional charges.

Yes. All hotels we offer provide air-conditioned rooms.

Amenities may include Wi-Fi, restaurants, room service, housekeeping, lifts, laundry facilities, prayer areas, and 24-hour reception.

Yes. Subject to availability, we can arrange accommodation at your preferred hotel.

Our Umrah packages may include return flights, hotel accommodation in Makkah and Madinah, Umrah visa (where applicable), airport and intercity transfers, and dedicated customer support. Package inclusions vary depending on the package selected, and full details will be provided before booking.

Yes. We offer tailor-made Umrah packages that can be customized to suit your preferred travel dates, budget, hotel category, airline, room type, and transport requirements.

Yes. Unless otherwise stated, all package prices are quoted per person based on the selected room occupancy.

Yes. We offer competitive pricing for families, groups, and organizations travelling together. Please contact our team for a personalized quotation

Flight fares and hotel rates fluctuate daily based on availability and demand. Therefore, package prices are subject to change until your booking is confirmed.

Yes. We offer Economy (3★), Deluxe (4★), and Premium (5★) Umrah packages to suit different budgets and preferences.

Yes. You are free to choose your preferred departure and return dates, subject to flight and hotel availability.

Yes. Hotel upgrades can usually be arranged before departure, subject to availability and any applicable price difference.

Yes. We provide specially designed packages for families, including suitable room options and flexible travel arrangements.

Yes. Child fares depend on age, airline policy, hotel occupancy, and whether a separate bed is required.

Many of our packages include the Umrah visa where applicable. We will confirm this before booking.

Visa processing times vary but are generally completed within a few working days once all required documents have been submitted.

You will normally need a valid passport, passport-sized photograph (if required), and any additional documents requested by the Saudi authorities.

Yes. Women can travel for Umrah in accordance with the latest Saudi regulations.

Yes. We assist many UK residents holding non-UK passports, subject to Saudi visa eligibility requirements.

Your passport should normally be valid for at least six months from your intended date of travel.

We will keep you informed throughout the process and work closely with the relevant authorities to minimize delays.

Yes. We will advise you on passport validity requirements before you travel.

The validity of an Umrah visa is determined by the Saudi authorities and may vary depending on current regulations.

Depending on the latest Saudi regulations, eligible visitors may be able to perform Umrah using a tourist visa. Our team can advise you on the current requirements.